Protocols & Standards

To ensure university email communications are effective, professional, and accessible, Austin Peay follows a clear set of protocols and standards. This section outlines who may send emails, what content is required, how to meet accessibility expectations, and the compliance process for all mass email communications.

Review the pages below to understand and apply each standard before submitting or sending messages.

In This Section

• Sender Requirements & Eligibility
• Content & Accessibility Standards
• Graphics, Attachments & Links
• Compliance, Enforcement & Appeals

Why Protocols Matter

• Maintain trust in campus communications
• Protect recipient time and attention from overload
• Ensure messages are accessible to everyone
• Comply with university policies and legal requirements

For questions, contact Public Relations & Marketing at news@apsu.edu.