Support
Locate essential resources and troubleshooting tips to ensure a smooth and secure online proctoring experience with Honorlock. Our resources are designed to help you to resolve common technical issues or reach out for assistance if needed.
Troubleshooting
Honorlock's website provides a . Please visit the website if you are getting a specific error. Also, here are things to check if you are having technical trouble with Honorlock:
-
Test your system. Honorlock provides automated checks that will confirm your operating system and browser versions are compatible with their platform. Do this now by visiting the and scroll down to Minimum Requirements. You can also check your requirements manually by reviewing their . Make sure you are using an updated Chrome browser.
-
Install the .
-
If you already have the browser extension installed and are still experiencing trouble, close the browser and try again. If you still have trouble, try these suggestions:
-
Close the browser completely and try again
Tech Support
Resources
In addition to the resources featured on our website, please visit for more options.
Contact Support
If students or their faculty need assistance using Honorlock during a proctored exam, contact Honorlock immediately!
-
Open live chat within the Honorlock browser extension or on the
-
Email support is available at support@honorlock.com but not recommended for immediate assistance
Students should contact their instructor with any questions about the exam and requirements for using online proctoring especially if you have any circumstances that could affect your ability to use online proctoring.
Distance Education can be contacted about the tool in general and in regards to the integration in D2L. We often may not be able to assist with issues while taking an exam because the exam experience is secured. Please contact Honorlock directly. Distance Education is available Monday-Friday, 8:00am-4:30pm Central Time.
-
- Use the ticketing system to submit requests for student and faculty technical issues, faculty course copies and combines, etc.
-
931-221-6625