Request Forms, Templates, Training & Troubleshooting

Access official email request forms, templates, training opportunities, and troubleshooting support for all campus communications needs.

Request Forms

• — for critical, time-sensitive campus-wide announcements.

• FYI Submission Form — for weekly employee news, events, and updates.

• Governor’s Guide Submission Form — for weekly student news, events, and updates.

Templates & Guides

• Emma Email Templates: Available through each communication director or PR & Marketing.

Training

• Emma Platform Training: Orientation for new users is scheduled as needed; contact PR & Marketing to sign up.

• Workshops & Webinars: Periodic sessions on email writing, accessibility, and strategy.

• One-on-One Coaching: Available by appointment.

Troubleshooting

• Formatting Issues: Use mobile-responsive templates and always send a test email.

• Low Open Rates: Review the subject line, sender name, and timing; consult best practice guides.

• Broken Links: Use full URLs, test links before sending, and try multiple browsers.

• Access Problems: Contact the relevant communication director or email news@apsu.edu.

For additional support or technical help, call 931-221-7868.